Cancellation Policy:-
If you’re considering putting your weight loss goals on hold, and you want to cancel your membership.
We know it will take some deep thinking before you’ve reached this decision, and we want you to know we understand. We know losing weight isn’t always easy, and we respect your decision. We cannot process your cancellation request if you have not completed your 3 month minimum term. You must have met the criteria above before we can cancel your membership subscription.
We can not process your request if the information above has not been met.
The process
There is a process to cancel your membership that all members must follow. We want to ensure we have done everything possible to help support you.
To cancel your membership, you will need to:
Give us 30 days notice in writing by emailing info@dreamweightloss.co.uk
Have an active membership subscription. If your account is in arrears, we cannot start the 30 days notice to cancel. Once your account is brought up to date, we can start the 30 days notice from the date your membership subscription became active again
We cannot process your cancellation request if you have not completed your minimum term.
Be aware that you will lose access to all membership benefits, such as weighing in, attending digitally, and accessing support applications. We will confirm receipt of the email and advise on your last payment date.
What happens if my payment fails to be paid?
If your payment to us fails, and the payment cannot be collected you will be asked to pay the arrears within 7 days of your invoice.
If this cannot be paid within those 7 days, then a £20 admin fee will apply.
If a payment remains outstanding and we have been unable to contact the member, we will:
Make an application to HM Courts & Tribunals to recover the debt
Making an application to HM Courts & Tribunals is our last resort, we will always listen and support where possible to avoid this action. However, we must take this action to keep our promise that members are treated equally.
Additional fees that apply should we make an application to HM Courts & Tribunals are as follows:
£35.00 Court Fee
£40.00 Administration Fee